Product

Everything your agent needs. In one place.

Channels, knowledge, personality, and a real handoff to your team — designed as one product, not five tools duct-taped together.

Channels

Meet customers where they already are.

Five ways to reach the same agent — pick what fits, add more when you're ready.

Web chat widget

Marketing sites, help centers, docs

Available

Setup: One line of code
Feels like: Feels instant

Drops onto any page in under a minute
Remembers the conversation across visits
Books meetings inside the chat
Matches your brand — colors, position, greeting

Real-time video avatar

Sales demos, concierge, virtual receptionist

Available

Setup: Embed or link
Feels like: Real-time

A face that greets, talks, and reacts
Pick a persona and a background
Handles interruptions naturally
Same knowledge, same booking, same handoff

Voice-only calls

Hands-free, accessible, mobile-first

Available

Setup: Embed or link
Feels like: Real-time

Crisp voice, no lag
Talks over background noise, listens over it too
Natural back-and-forth — no walkie-talkie feel
Perfect for kiosks, cars, and accessibility flows

Phone (inbound calls)

Clinics, after-hours cover, missed-call recovery

New

Setup: Assign a number
Feels like: Answers on the first ring

Real phone number your customers can dial
Answers 24/7, books straight into your calendar
Recording + transcript on every call
Escalates to a human when it should

WhatsApp business

LATAM, EMEA, mobile-first ops

New

Setup: Bind your number
Feels like: Message-native

Bring your WhatsApp Business number
Same agent, same knowledge, in the app people already use
Handles images and voice notes
Send friendly follow-ups automatically

Knowledge

Answers your customers can trust.

Point ZemKit at what you already have — a website, a folder of PDFs, your help center. In minutes, your agent answers like someone who's been on your team for years.

Import from anywhere. Websites, PDFs, Word docs, spreadsheets, images, videos.
Stays current. Update the source, the agent updates itself. No re-training.
Shows its work. Every answer can cite the document it came from.
Knows what it doesn't know. When the answer isn't in your knowledge, the agent says so and hands off — not a fabricated guess.

📄

Product FAQ.pdf

42 pages · synced today

🌐

acme-clinic.com

86 pages · re-crawled hourly

📊

Pricing sheet.xlsx

synced 4 minutes ago

🎥

Welcome tour.mp4

transcribed · synced today

+ Drag more files, or paste a link

Personality

Give your agent a personality — and rules.

You control the tone, the goals, and the things it will never say. Change once — every channel updates.

Rules & guardrails

Tell the agent what it can and can't say. Refuse categories, tone rules, escalation triggers — reusable across every agent you build.

Examples

Never quote a price without confirming plan
Escalate refunds over $500 to a human
Always speak in a warm, professional tone

Goals

Tell the agent what it's trying to do. Book a demo. Qualify a lead. Resolve a ticket. Multiple goals compose cleanly.

Examples

Book a consultation
Capture email + phone
Route to sales after qualification

Skills

Give the agent things it can do — not just say. Check availability, create bookings, look up an order, escalate to your team.

Examples

Check calendar availability
Book an appointment
Escalate to a human

Handoff

Knows when to bring in your team.

The best agents aren't the ones that answer everything. They're the ones that answer 90% and pass the other 10% to a human — with all the context already gathered.

Full transcript delivered with the handoff
Route by team, tag, urgency, or time of day
Alerts by email, Slack, or your dashboard
The customer picks up right where they left off
Every conversation searchable and reviewable

See a real handoff →

New handoff

needs a human

ChannelPhone · +1 (415) 555-0142

CustomerAna Ruiz

ReasonBilling dispute

SummaryCaller says they were charged twice for the March renewal. The agent confirmed the account and gathered the details — needs someone with refund authority.

Assigned toBilling team

Answers your customers can trust.

Point ZemKit at what you already have — a website, a folder of PDFs, your help center. In minutes, your agent answers like someone who's been on your team for years.

Import from anywhere. Websites, PDFs, Word docs, spreadsheets, images, videos.

Stays current. Update the source, the agent updates itself. No re-training.

Shows its work. Every answer can cite the document it came from.

Knows what it doesn't know. When the answer isn't in your knowledge, the agent says so and hands off — not a fabricated guess.

Knows when to bring in your team.

The best agents aren't the ones that answer everything. They're the ones that answer 90% and pass the other 10% to a human — with all the context already gathered.

Full transcript delivered with the handoff

Route by team, tag, urgency, or time of day

Alerts by email, Slack, or your dashboard

The customer picks up right where they left off

Every conversation searchable and reviewable

See a real handoff →